As a programmer, I’m constantly juggling a million tasks. Well, not exactly a million, but it really feels like that sometimes. And even while I’m juggling all of the tasks that I have to do, things are often changing during the day when new tasks are created and have to be added. That means that […]
Tag Archives: issue tracking
The New Issue Form
Hi, it’s Allison here, and I have a brand new form to tell you about. As you may know, the Issue Form is the main form that is used with the Issue Tracking and Help Desk tools to submit new issues and to update existing ones. The Issue Form is the main form that is […]
The 2 Most Common Questions Managers Ask Their Team Members
Hi, it’s Allison here again. Today I want to talk to you about the 2 most common questions project managers ask their team members and how these questions can be answered by Elementool. The first question is:• What are you working on?Each project includes many tasks. And when you have a team of even […]
Application Facelift
In the next few weeks, we’re going to be making some design enhancements here at elementool.com. But don’t worry, these changes will not have any affect on the way that you utilize our site. During the redesign process, the application functionality will remain completely the same throughout the website, so you can continue using it […]
How to Set Task Priority
Here’s an email I received from one of our clients: Hi Allison, I wonder if you can help me. I watched all your clips about project management and understand the importance of prioritizing tasks. At my company, we prioritize everything. We have 3 priority levels: High – tasks that should be completed ASAP. Medium – […]
Elementool Bug and Issue Tracking
If you’re watching this clip, it means that you are looking for an easy-to-use, low-cost issue and bug tracking solution. Well, I’ve got great news for you. You came to the right place! There are of course several reasons why you might want to use issue and bug tracking software. Issue tracking can help you […]
The Power of Integration
Hey Allison I have a question for you. Can you give me one reason why I should choose Elementool? Sure, I can sum it up in one word: Integration. Integration clip – Final What do you mean? I’ll explain: Elementool offers you a full set of tools that helps you to take charge of each […]
How to Improve Customer Support Using Help Desk Software
Mary, John, Fiona, and Alex work as a support team. They use email to manage communication with their customers. When Mary, the team leader, receives an email from a customer, she forwards it to one of the team members. Mary, John, Fiona, and Alex work as a support team. They use email to manage communication […]
The #1 Reason Why Projects Are Late
Meet Hank. Hank is a professional scope creeper. Hank is very successful at making projects late. He causes confusion and frustration everywhere he goes. He’s been selected as the number one reason why projects are delayed five years straight. The secret to his success is hidden in his title– Scope Creeper. Hank just can’t stand […]
Top 3 Reasons Why Projects Fail
Hi. Let me tell you a story that happened to me the other day. I was walking down the street of New York City. It was a lovely, sunny spring day. Suddenly I heard someone cry, “Help!” I looked up and saw a distressed woman calling from the window of her office building. I immediately […]