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Best Solution

Let's consider each of these points in detail:

1. Full-featured, online help desk software

  • Web-Based. Elementool Help Desk is an online hosted application. There is no installation hassle or time consuming setup, no special hardware or software, it is always updated, all upgrades are included free, and anyone in the team world-wide can collaborate within 30 seconds--all for a low, competitive price.

  • Incident Life Cycle Management. Track customer tickets, prioritize, assign calls to team members, and generate reports. Help Desk contains everything needed to track and resolve all aspects of your customer support.

  • Unlimited Customization. Customize reports, forms, workflow, generate customized responses to customers who place a help-desk ticket and create unlimited fields. You can setup the application to work exactly the way you prefer.

  • FAQ Knowledgebase.Place a knowledge base search box on your website to allow your customers and team members to get immediate access to answers about your products, company or any other issue.

  • HTML form.Generates an HTML form to place on your website, which enables your customers, team members and others to submit issues to your account, directly from your website, without the need to login to your account on Elementool's website.

  • E-mail Fetcher.The Email Fetcher is responsible for storing the email messages sent by your customers to your support email box in your Elementool account.

  • Remark Message Board.Customers and team members can add their comments to each ticket. This makes it easy to clarify, classify and solve outstanding tickets quickly.

  • Advanced Reporting.Search your ticket list for different words and phrases, create focused reports, and set the fields to be displayed in your reports. This makes it easier to track the status and progress of your tickets.

  • Quick Notification.Automatic ticket notifications via e-mail or text message can be sent to different users immediately. You can increase your customer responsiveness--especially critical for premium support contracts.

  • File Attachments.Attach HTML, PDF, Word and Excel files to tickets. The attached documentation helps you better track and fix inquiries.

  • Robust Security.Role-based, project and issue level security, with log-in authentication--all hosted on a PCI Data Security certified site (the highest level available). Your customer and team member inquiries can be resolved in confidence while limiting the risk of public exposure.

  • History Trail.Tracks and displays changes made by end users throughout each tickets incident life cycle. Preserves a complete audit trail so you can view the call history, track the problem, the resolution and any additional related issues to report and resolve the ticket quickly.

  • Web Services API.Allows you to easily connect your existing software to Elementool Help Desk. This enables unlimited customization, reporting and integration with your existing systems.

2. Seamlessly integrated

  • Integrated with other Elementool applications. You can receive a ticket from the Help Desk, track and resolve it with Bug and Issue Tracking, measure the time to resolve the issue within Time Tracking, share supporting documents with File Sharing and Docs, and even announce the fix within the Forums — all through Elementool applications.

  • No Plug-Ins needed. Since all Elementool applications work together seamlessly, there is no need for plug-ins or custom integration. You save time and increase your efficiency with little to no effort.

3. Exceptional Ease of Use

  • Simple-To-Use interfaceHelp Desk has a simple and well organized interface that has been praised repeatedly for being easy to use. You need little training to master the Help Desk software.

    Listen to comments from existing clients:

    "...the thing that separates Elementool from the rest is the ease of use. This tool takes me just a few minutes to update issues, create new users, update forms, run reports, etc." — Peter Jin, TicketsNow

    "The simplicity and web-based nature of the Elementool makes handling customer complaints easier... If someone handling the call in New Jersey doesn't know the answer, a product manager in California can handle it." — Edward Huser, WorkForce OS

    "Resolving issues used to take days. Now it takes only hours." — Bruce Lawrence, SelfHelpWorks.com

4. 24-Hour World Class Customer Support - FREE!

  • FREE Support. Unlike competing applications that are hard to use, and then either charge or have limited support, Elementool provides the best support available--always FREE!

  • Phone Support. Elementool provides live, US-based support via the phone during working hours.

  • 24 Hour E-mail Support. E-mail support is available during business and non-business hours--24/7. Customers are surprised to get quick responses to e-mails at even the earliest hours in the morning.

  • Free Online Training Training is available live, via Webinar and with the online videos. You can get up to speed quickly with Elementool's easy interface--and superior customer support.

5. Price Performance Leader

  • Priced per project, not per user. Unlike competing applications that is priced per user, Elementool applications are priced per project. Each project cost is self-contained and there is no user limit.

  • Unlimited Users. You can add an unlimited number of users without it costing a penny more.

  • Low Cost to Start. As a web-based SaaS application, there is not a large initial capital investment in the software, hardware and installation cost. You pay an affordable monthly cost during the time you use the software--that's it.

  • No cancellation cost. Unlike many SaaS applications that have a cancellation fee, Elementool is a pure pay-as-you-go. You can stop anytime and close your account without any cost or penalties.











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